Please read the information below, the suggestions have been confirmed as fixing the issues you are experiencing.
I own a MAC – what’s the problem?
Mac users have nothing to worry about there is no activation on the game for MAC users, just the normal disc check. Mac Book Air users will need an external Optical drive in order to play – we are currently looking into options for this.
ALL PC USERS PLEASE DO THIS FIRST
Please check the ‘Football_Manager_2009_InstallLog.log’ located in ‘C
rogram FilesSports InteractiveFootball Manager 2009’ and report any errors. If you do have errors can you please also report where you purchased the game from.
IF YOU ARE EXPERIENCING ONE OF THESE ISSUES – PLEASE READ
When I try to activate, it says I'm not connected to the internet / other activation problems
OR
Error: You are receiving the Error ‘Product Key already Active’ message
OR
I’m receiving the Error [-10] what can I do?
OR
You are receiving a [-703] error: ‘We were unable to process your unlock request. To receive a new key please visit sigames.com’
OR
You are receiving an Error [-821]
OR
Error: You are receiving the Error [-51] / [-52] message
OR
You receive the ‘Error: Application was unable to connect to the internet. Please check your connection.’
OR
You receive the ‘Error -
10, -1, -703, 12029, 12007.’
What we see most of, is people with -10, -1, -703, 12029, 12007 errors, who are simply blocked from getting out on the internet with our activator. This has mostly been Vista Firewall - but there all sorts of reasons ranging from firewalls, to anti-virus to proxies servers, routers and more. In the most severe cases the only program with internet access has been IE or Firefox.
Therefore, we have created a disconnected Activator Fix. This fix will let you create a file, go to a website, upload the file, and then install a response file so that you can play the game without the game ever needing the internet. We hope this fixes the problem for most of you.
Please download the fix here:
http://www.footballmanager.com/fixv3.zip
To use the fix, please do the following:
1) Download the file to your desktop
2) Unzip the contents of the file - You must unzip ALL of the files... (ActivatorDLL.dll, FootballManager2009.jpg and RunMe.exe)
3) Click RunMe.exe
4) Enter your license key under the panel that reads "Step 1"
5) Press the Save button
6) Save the Request.txt file to your desktop
7) In Internet Explorer - go to
http://keylookup.fm2009.softanchorinsight.com/fileactivate.aspx - You may also click the link under the panel that says Step 2
8) In the web page that you have opened, please use the Browse button to upload Request.txt to the server
9) Press Upload and upload the file to the server
10) The server will then ask you to save a file called Response.txt
11) Save this file to your desktop
12) Next, go back to the fix program. Under the panel that says Step 3 press the "Load" button and then find Response.txt on your desktop, or wherever you saved it to in step 11, for Vista users the default is the ‘download’ folder in Users Documents, for XP users the default is typically the desktop.
13) Once you have loaded the file - the application will tell you if you have been successful.
14) If you are successful - Please start your game.
15) If you are not successful - please email us the error code at
[email protected] and we will continue to try and help you.
Phone activation fails - Drops out after 3rd key issue
Fix: This happens because the original key entered was incorrect and the phone line cannot validate the request. Please recheck the original 25 character key entered, you should validate your key (if possible) via the following URL:
http://keylookup.fm2009.softanchorinsight.com/
PLEASE ENTER THE KEY IN UPPERCASE LETTERS, otherwise you will ALWAYS FAIL at step 3.
ERROR: Cannot run game:Failed to set up graphics system
Fix: Please download the following update from the Microsoft Direct X SDK:
http://www.microsoft.com/downloads/details.aspx?familyid=5493F76A-6D37-478D-BA17-28B1CCA4865A&displaylang=en
You should also check that you are running the latest graphics driver, you can do this by visiting the computer manufacturer website, or by visiting the graphics card manufacturing website.
You are receiving an Error [-1003]
Fix: You are entering the key incorrectly please visit the following URL to correctly identify your key -
http://keylookup.fm2009.softanchorinsight.com/
You launch the game via Steam and nothing happens
Please raise a support ticket at the Valve website:
https://support.steampowered.com/
When launching the game you receive the following Error: “FM.exe application error. The application has failed to initialize correctly (0xC0150002). Click on OK to stop the application.”
Fix: This can be resolved by updating the Microsoft Dot.Net framework, please visit the following URL to download:
http://www.microsoft.com/downloads/details.aspx?FamilyID=0856EACB-4362-4B0D-8EDD-AAB15C5E04F5&displaylang=en
I installed through Steam and cannot start the game or create a shortcut, or running without Steam being active
Fix: If installed via Steam, you can find the game executable (exe) at the following location:
C
rogram FilesSteamSteamappsCommonFootball Manager 2009
If you double click this the game will launch, you can also create a shortcut to this location on your desktop.
I installed through Steam and now I get an annoying block of colour on my screen (bottom right hand corner)
Fix: In steam click the icon "settings", click the tab "in game" and untick the "enable steam community" and voila
You receive an error when trying to install the Patch - digital signature issue (Vista)
Fix:
1. Create a shortcut on the desktop to
cmd.exe (if you don’t know how to see guide below)
2. Right-click on the shortcut and select
Run as administrator
3. When the command window opens, type or paste the following and press ENTER:
Bcdedit.exe /set nointegritychecks ON
4. Reboot and then try installing the driver.
Quick Guide to Creating a shortcut:
1. Right click on an empty space on the desktop to open the context menu
2. Select
New
3. Select
Shortcut with a left-click
4. In the location box type cmd /k
Bcdedit.exe /set nointegritychecks ON 5. Select
Next
6. Name your shortcut and push
Finish
You are receiving the error: ‘FM2009 could not run as ‘facegen’ was unable to initialize!’
Fix: Please install the Patch, and ensure your graphics drivers are up to date
You are receiving the error: ‘This application has failed to start because saAuditMD.dll was not found. Re-installing the application may fix this problem’
Fix: Please download the file from here and place in the following folder: C
rogram FilesSports InteractiveFootball Manager 2009
http://downloads.sigames.com/download/saAuditMD.zip
You are receiving the error: ‘Error creating update file…. Error 0x00000020 – The program cannot access the file because it is being used by another process’ – When trying to apply the patch
Potential workaround:
- Please ensure you temporarily disable or uninstall any anti-virus software on your machine.
- Run the patch again to complete the installation.
Additional information:
- This has been known to affect Spy Sweeper anti-virus software.