Thanks everyone, I'm really glad that this issue got resolved for all.
We've offered the VPN activated keys for the last 5 years, not a single account has ever been banned for this. If Steam banned people who used VPN's, then Steam would have some serious trouble from all the people who logged...
Dear Terry (OP).
I'm really sorry hear of this bad experience you had with our company. I'm a senior manager of the company, and I'd like to take the time to explain the problem and how we have resolved it for you.
First of all, we have refunded you in full since it seems...