Crash Dumps

Jake

Super Moderator
Dec 17, 2008
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www.vitascricket.co.uk
A crash dump is a generic name for any type of crash you encounter when running the game. Contained within the file is information related to what kind of crash you have, which in some circumstances Sports Interactive will ask you to upload to their FTP. Deleting this file will not solve your crash dump. The crash dump file can be found in the following location (My Documents -> Sports Interactive -> Football Manager 2015 -> Crash dumps)

To get to the bottom of your issue, first up we’d ask you to remove any custom graphics/logos/skins etc you’ve added to your game to see if it was caused by them. If not, we’d then suggest the following:

Deleting your preferences files as shown here - https://support.sega.co.uk/hc/en-gb/...te-preferences

Verifying your game cache as shown here - https://support.sega.co.uk/hc/en-gb/...o#verify-cache

Then try changing from GPU rendering as explained here - https://support.sega.co.uk/hc/en-gb/...ange-rendering

If none of that works, create your OWN thread within the Sports Interactive Tech Issues/Crashes sub-forum which can be found here -http://community.sigames.com/forumdi...pecific-Issues

Within this thread PLEASE TELL SI THE FOLLOWING:

- Is it always on the same date, or is it random?
- If the crash is random, when does it occur? Is it during processing, when clicking a specific screen (say a players profile) or is it during or when going to a match?
- if you’re running any kind of anti-virus (and what type) and please post your dxdiag details for them to look at. Details on how to access and post your dxdiag details can be found here - https://support.sega.co.uk/hc/en-gb/...Do#find-dxdiag

- If your crash is always on the same date and the above steps haven’t helped, please upload your save game to their FTP and let them know the file name and date it crashes within your own thread. FTP details here – http://community.sigames.com/showthr...13-FTP-Details

Once this has been done, a member of the SI technical team will be able to reply to your thread and attempt to resolve your issue. Please bear in mind they will respond to issues as soon as they can but may take slightly longer outside of office hours.

Thanks to Neil Brock from SI forums for the above information. Please note we are a fan site, and can only offer advice/community support for technical issues. If we cannot solve your problem your best bet is to go to the makers of the game as outlined above.
 

fuad80

Member
Oct 30, 2010
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try download directx SDK. The size is about 520mb i think. After install restart the pc and open fm as administrator.
 
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