I think you shouldn't mind that much that there are people complaining as tactics in this year game seems even less important than in last year. I mean of course tactics are extremely important but it won't grant you instant success that easy so no matter what there will be a lot more of complaints this year. I'm using newest MW since last week and I think it's amazing.
When I loose points it's mostly because my players morale, I can't get them motivated for all matches in FM14.
