Having Problems With Steam (Look Here)


Staff member
Sep 15, 2005
Having a Problem with Steam Look Here​

First easy fix For most problems :

Certain Steam issues may be corrected by renaming the ClientRegistry.blob and restarting Steam.
Completely exit from the Steam client.
Go to C:\Program Files\Steam (or the Steam directory that was specified during installation).
Locate ClientRegistry.blob and rename this file to ClientRegistryOld.blob.
Restart Steam to allow the file to be recreated.

This fixes most common problems like crashes and errors with the steam client

Connection Problems​

Firewall common errors:

Crash: Steam.exe (main exception): Unable to load library Steam.dll
Crash: SteamProcessCall(Login) failed with error 200: Connection Reset, WinSock error 10054 Connection Reset by Peer
Crash: SteamStartEngine(0x12e88c) failed with error 201: Cannot perform this operation while offline
Error: Steam Servers Busy or Servers are Busy
Error: Steam is temporarily unavailable
Error: Secure Connection Failed
Error: Could not connect to Steam Network
Error: Could not connect to Master Game Server to Retrieve Server List

1-Before trying anything else, try bypassing your router by connecting your computer directly to your modem.

2-If the issue disappears after bypassing your router, (instructions how to do this will be given further down this topic )

Note: running your router in DMZ mode is not supported by Steam and may result in connection issues.

3-To ensure reliability, make sure you are using a wired connection to the internet. Close the Steam client application and remove all instances of the following executables from your firewall's permissions list:


Permissions for these executables will need to be re-learned by your firewall.

4-Open Steam to allow your firewall to re-learn permissions for the Steam executables. If your firewall does not prompt you to set new permissions, the security settings may be too strict - you will need to change these settings so you will be prompted to set permissions.

Give the Steam executables permission for all TCP and UDP ports when prompted.

Restart your computer and load Steam.

Firewall Provider Resources

If you are using a firewall program listed above and have questions about setting permissions, please take the opportunity to open the program and use its Help feature or review the support site for the software:
Microsoft : http://www.microsoft.com/windowsxp/using/security/internet/sp2_wfintro.mspx

Norton : http://www.symantec.com/techsupp/support_options.html

McAfee : http://www.mcafeehelp.com/selectSupportType.asp?siteID=1

Zone Labs http://www.zonelabs.com/store/content/support/techSupport.jsp:

nVidia - nVidia's Network Access Manager is bundled with some nVidia products. Unfortunately, this product is not compatible with Steam

The only solution is removing it in the Windows Add/Remove panel. After it has been removed and you have rebooted

If allowing permissions does not seem to affect the connection to Steam, please try disabling your firewall completely before launching Steam

Using a Router with Steam

If you are using a wireless connection to access Steam, you may encounter intermittent connection issues related to low signal strength - it is recommended that plug your machine directly into your router to ensure the highest level of connectivity.

Basic Router Troubleshooting

To determine if your router may be causing issues with connectivity, please observe the following troubleshooting steps:
Close the Steam client application
Bypass your router by plugging your machine directly into the incoming line from your modem
Restart Steam

If you are able to connect to Steam after bypassing your router, it is highly recommended that you reconfigure your router to work with Steam.

Stateful inspection or dynamic packet filtering may cause issues with Steam. If you have identified the router as the cause of your issue, disable these services.

Find Instructions to Configure your Router

If you do not have the original instruction manual for working with your router, please check your router for the manufacturer or brand name and the router's model number. You will need to run a search for your router manufacturer's website to find instructions for configuring your router to work with Steam.

PortForward.com is also a useful resource for router-specific instructions (please note that the information provided at PortForward.com may not reflect recent additions to the required ports for Steam).

Ports required for Steam:

Steam Client
UDP 27000 to 27015 inclusive (Game client traffic)
UDP 27015 to 27030 inclusive (Typically Matchmaking and HLTV)
TCP 27020 to 27050 inclusive (Steam downloads)

Dedicated or Listen Servers
TCP 27015 (SRCDS Rcon port)

Basic Troubleshooting Game Crashes

1-Check the Minimum System Requirements

If you have never played the game before on your system, it is crucial to double-check the system requirements to determine if your system can run the game. The minimum system requirements for each game can be found on the game's page in the Steam Storefront.

2-Verify Your Game Cache Files

1-Load Steam
2-From the My Games tab, right-click on the game and select Properties from the menu.
3-Select the Local files tab and click the Verify integrity of game cache... button.
4-Steam will verify the game cache files (GCF's) - this process may take several minutes.
5-Once the process is completed, the Check Window will automatically exit.

3-Rule out Background Applications and Anti-Virus/Security Software

Check the Programs Which Interfere with Steam https://support.steampowered.com/kb_article.php?ref=9828-SFLZ-9289) , and Spyware, Adware, and Viruses Interfering with Steam (https://support.steampowered.com/kb_article.php?ref=6057-YLBN-1660)
topics to ensure the crash which you have encountered is not related to malicious software or a specific program which is known to cause issues with Steam.

4-Do Not Use Two Sound Devices Simultaneously

If you have installed a PCI or USB sound card on your system (such as a Creative X-fi or Audigy sound card), please ensure that your motherboard's onboard sound card is disabled in the system BIOS. Having both installed may result in system instability - even if the secondary device is disabled in the Windows device manager. Please consult your motherboard's manual for instructions on editing BIOS settings.

Install BIOS, Driver, and Windows/DirectX Updates

After each of the steps below:

Try launching the game to test - if you continue to experience crashes, proceed to the next set of troubleshooting recommendations.

1-Update Windows

Run Windows Update. It is imperative that your system is updated to the latest service pack and has all critical updates installed. It is also highly recommended that you install the latest version of the .NET framework.

2-Update DirectX

Download and install the latest version of DirectX from the Microsoft DirectX Download Page. DirectX is updated about once a month by Microsoft and should be checked for new versions (known as "Runtimes") on a regular basis.


Update Your Drivers
Check your current video and sound card driver versions and visit links to hardware manufacturer sites (on-board sound card drivers will be found at your motherboard manufacturer's site).

Remember to remove outdated drivers before updating and check for any known software or driver conflicts which may occur with the updated drivers. We do not recommend running beta or custom drivers (such as Omega drivers) unless they solve a very specific issue for a game you are playing.

If you purchased a separate video card or cannot obtain the appropriate drivers through the computer manufacturer you may be able to obtain updated drivers from the manufacturer of your video card.
ATI - http://www.ati.com/
Intel - http://www.intel.com/
Nvidia - http://www.nvidia.com/

Albatron - http://www.albatron.com.tw/
AOpen - http://www.aopen.com/
EVGA - http://www.evga.com/
Hercules - http://www.hercules.com/
LeadTek - http://www.leadtek.com/
Matrox - http://www.matrox.com/
MSI - http://www.msicomputer.com/
PNY - http://www.pny.com/
VisionTek - http://www.visiontek.com/

Please consult your video card manufacturer or computer assembler if you have any questions regarding the installation of updated drivers.

Sound Card Manufacturers
Audiotrak USA - http://audiotrak.net/international.htm
Creative Technology - http://www.creative.com/
Hercules/Guillemot - http://www.hercules.com/
M-Audio - http://www.m-audio.com/
Philips Electronics - http://www.philips.com/
Terratec Promedia - http://www.terratec.net/
Turtle Beach - http://www.turtlebeach.com/

Pre-Built System Vendors

If your machine was assembled as a complete system and you have not upgraded or modified the video card, it is recommended that you visit the system assembler's website. Listed below are some common computer manufacturers:
Acer America - http://www.acer.com/
Alienware - http://www.alienware.com/
Compaq - http://www.compaq.com/
Dell - http://www.dell.com/
eMachines - http://www.emachines.com/
Gateway - http://www.gateway.com/
Hewlett Packard (HP) - http://www.hp.com/
IBM Corp. - http://www.ibm.com/
NEC - http://www.nec.com/
Sony - http://www.ita.sel.sony.com/
Toshiba - http://www.toshiba.com/

4-Update Your Motherboard's BIOS and Drivers

Consult your Motherboard Manual Before Making Changes

Editing the system BIOS and motherboard settings improperly can result in system failure. Be sure to read your motherboard's manual thoroughly before attempting to flash your BIOS or update your motherboard's chipset drivers.

If you are not comfortable in performing the steps indicated by your motherboard's manual, please contact your motherboard manufacturer or system assembler for assistance.

It is important to keep the components on your motherboard in good working order, not just for playing games but for general system performance. The best way to accomplish this is to keep your motherboard's BIOS and chipset drivers up to date.

Many motherboard manufacturers release updates that resolve crucial issues related to system crashes and/or slow performance. This guide is intended to assist you in locating BIOS updates and chipset drivers to ensure that your system is in top working order.

Update (Flash) Your BIOS

The primary function of your system's BIOS is to recognize and initiate all of your system's hardware so it is ready to be used. "Flashing" the BIOS is synonymous with updating the motherboard's BIOS to the latest version. The often times requires a floppy drive to be installed on the system.

Please visit your motherboard manufacturer's website for instructions on how to check your BIOS version and for tools you can use to safely update your BIOS.

Update Your Chipset Drivers

Chipset drivers are responsible for controlling communication between various components in your system: the processor, the video card, the hard drives, PCI devices and system memory. Keeping these drivers up to date is important - especially if you are experiencing generally sluggish system performance.

Please visit your motherboard manufacturer's website to determine what type of chipset your motherboard has and where you can find the most recent drivers for it.

nForce Motherboards

Many motherboards use the Nvidia nForce platform for the chipset. Drivers are available directly from Nvidia, under nForce drivers:


Here is a partial list of motherboard manufacturers and their websites where you should be able to get information and assistance (you may need to search for your motherboard manufacturer's site if you cannot find it on the list below):
Abit - http://www.abit-usa.com/
Acorp - http://www.acorp.com.tw/
Albatron - http://www.albatron.com.tw/
AMD - http://www.amd.com/
Amptron - http://www.amptron.com/
Aopen - http://www.aopen.com/
Archos - http://www.archos.com/
AS Rock America - http://www.asrockamerica.com/
Asus - http://www.asus.com/
BCM - http://www.bcmcom.com/
Biostar - http://www.biostar-usa.com/
Chaintech - http://www.chaintech.com.tw/
Compaq - http://www.compaq.com/
DFI - http://www.dfi.com/
ECS - http://www.ecsusa.com/
ECS Elitegroup - http://www.ecs.com.tw/
eMachines - http://www.emachines.com/
Epox - http://www.epox.com/
FIC - http://www.fic.com.tw/
Foxconn - http://www.foxconn.com/
Fujitsu - http://www.fcpa.com/
Gateway 2000 - http://www.gw2k.com/
Gigabyte - http://www.giga-byte.com/
Hewlett Packard - http://www.hp.com/
IBM - http://www.ibm.com/
Intel - http://www.intel.com/
IWILL - http://www.iwillusa.com/
Jetway - http://www.jetway.com.tw/
Matsonic - http://www.matsonic.com/
MSI - http://www.msicomputer.com/
NEC - http://www.nec.com/
PC Chips - http://www.pcchips.com/
Ricoh - http://www.ricohcpg.com/
Shuttle - http://www.shuttle.com/
Soyo - http://www.soyousa.com/
Sun - http://www.sun.com/
SuperMicro - http://www.supermicro.com/
Syntax - http://www.syntaxgroups.com/
Tekram Technology - http://www.tekram.com/
Tyan - http://www.tyan.com/
VIA-VPSD - http://www.viavpsd.com/
XFX - http://www.xfxgraphics.com/index.php

Other Important Drivers

Some games may require updated versions of other software. Commonly updated programs are listed below:

Microsoft DirectX : http://www.microsoft.com/downloads/details.aspx?FamilyID=04ac064b-00d1-474e-b7b1-442d8712d553&displaylang=en

Microsoft Visual C++ :http://www.microsoft.com/downloads/details.aspx?FamilyID=a5c84275-3b97-4ab7-a40d-3802b2af5fc2&displaylang=en

Microsoft Visual C++ 64-bit :http://www.microsoft.com/downloads/details.aspx?displaylang=en&FamilyID=ba9257ca-337f-4b40-8c14-157cfdffee4e

Data Execution Prevention

1-Go to Start > Control Panel > System > Advanced > Performance > Data Execution Prevention.

2-Select "Turn on DEP for all programs and services except those I select:"

3-Select "Add", navigate to C:\Program Files\Steam (or your default Steam directory), and add Steam.exe to the exception list.

Run a Memory Test

If the issue persists, please download and run the Memtest86 RAM test program and run it to determine whether or not the issue may be caused by a faulty RAM stick.

RAM sticks which fail this test must be replaced.

Contact Steam Support

If the crash continues even after performing all of the troubleshooting steps in this guide, you will need to contact Steam Support for further assistance. To ensure that your incident is handled in the quickest and most efficient manner possible, please follow these steps:
Prepare a MSINFO32 Report

1-Go to the Start button
2-Select Run...
3-Type msinfo32 and click OK
4-While viewing the System Summary node go to File then Save
Save your MSINFO32 report as msinfo32.nfo on your desktop for easy access (you may delete the file once you have attached it to support case and submitted the case)

Submit Your Support Request

See the Contacting Steam Billing and Support to submit your request. Please include your MSINFO32 report as an attachment to the incident.

How to contact Steam Support https://support.steampowered.com/kb_article.php?ref=1223-QROC-4460


One Nerdy Gamer
Jan 10, 2009
Problem, can someone help?

The 0.13 just isn't moving! This is frustrating as I can't play without it.

---------- Post added at 05:20 PM ---------- Previous post was at 04:13 PM ----------

Never mind I have sorted it. My sister was download on the **** laptop -_-


Aug 21, 2009
I followed your first tip; renaming the ClientRegistry.blob file, and when i restarted steam it started updating itself. It's been 15 minutes so far and has only reached 10%, my connection and download speeds are fine...
anything you can suggest?


One Nerdy Gamer
Jan 10, 2009
I cant get the steam update download past 0.6... anyone know why?
That happened to me. My sister was using the laptop and so the update just got stuck unfortunately :(

Dunno the reason for yours though...


Nov 21, 2008
16 hours on since I started installing it and I still cant play it, now steam is saying the game is unavailable, try again later... how is it unavailable? I didnt buy it to only play when steam says I can! I never thought I'd say this but I'm not buying champy anymore, I'm returning this and never buying it again.


Sep 15, 2005
Sounds like a problem on your end. I've downloaded the game via Steam three times in total now with no problems at all.


Nov 21, 2008
but theres no problems on my end, its a new pc, everything else works absolutely fine! I heard there was problems with last years, I didnt use steam to install it last year though and mine worked perfect so does that mean it was everyone who had problems installing it's fault? sorry I know thats snappy I do apologise but I'm just at my wits end here with this game and I need to rant, please dont take it personally, I hate steam. Also your avatar pic is amazing! I love clay davis!!!!
Last edited:


Sep 15, 2005
Are you currently running any Anti-Virus/Spyware/Malware software? If so just turn them off for the moment and try again.

I've had problems recently with Steam and my AV Program.


Nov 21, 2008
heh funny thing. since trying to install this my norton 360 has stopped working altogether. Im sure it will work eventually it's just I started trying to get it to work at 8 last night and today Im also a bit rough so its just bugging me its not working yet. It did briefly work for 2mins earlier then stopped again


Feb 28, 2009
Hi guys can ask i am using steam but how do i download skins and players faces using steam pls help guys spent all day trying to sort this. what do i do


Aug 18, 2009
When I try to open Steam it comes up with an error message saying "To run Steam,you must first connect to the internet" even if I am connected,this has been happening for about a week now and it's really annoying because I had to install FM10 the other way,I tried renaming the ClientRegistery but still nothing


Nov 1, 2009
I installed the game on Friday night and played it straight away with having any problems. I installed it through the disc, but when I went to play it again today it said that the game couldnt start and there were problems during installation. I uninstalled it and tried to install it through steam by putting my steam code in, but the product activation key bar doesnt move and then it says that there is a problem with the steam servers. My connection is fine and I've turned the firewalls off but I have no idea whats going on and its pretty ennoying! Anyone have any idea what I can do?

Average Joe

May 25, 2009
creating local game cache files.... preparing football manager 2010 for install.

stuck on the same bit for about an hour and a half now.

sorry if this has been brought up but im trying to install befor i go out and want to get it done!

any idea? or does it just take ages?

---------- Post added at 07:02 PM ---------- Previous post was at 06:56 PM ----------

creating local game cache files.... preparing football manager 2010 for install.

stuck on the same bit for about an hour and a half now.

sorry if this has been brought up but im trying to install befor i go out and want to get it done!

any idea? or does it just take ages?
Apr 10, 2009
Joe157, I had the same problem ,and simply cancelled the installation, before going onto 'Steam' then 'Games' and right-clicking on FM 2010 before clicking 'Install'.

Hope this helps.


Nov 30, 2008
Or just goto ur start menus steam icon right click steam client properties security everyone full control

Average Joe

May 25, 2009
Joe157, I had the same problem ,and simply cancelled the installation, before going onto 'Steam' then 'Games' and right-clicking on FM 2010 before clicking 'Install'.

Hope this helps.

Thanks mate (and muttley!) In the end i cancelled installation and went to the pub.

Will try when im home from work


Nov 24, 2008
hi guys is there any way to load and play the game without always havin to log into steam,soetimes it takes about half an hour to open steam up,other times it opens up instantly so just wondri if theres a way to play without goin through steam


Apr 26, 2009