GMG is a great site and very trustworthy. I've been buying games from then for a while and I have never once regretted it. The support has been slow, but my few issues were sorted. The main issue people seem to have on trust pilot is refunds. Digital products have been, and continue to be a grey area when it comes to refunds. It is just how digital sales are. You can't really blame the companies. Only legitimate reason to get a refund is if a game has bugs galore and doesn't work as intended.
Edit: It says on the FM14 page on gmg, you will get a second key
This sucks these sites didnt tell u needed a second key to get the full game, even steam said it would download it automatically and update the beta version
It might have been a miscommunication between the sites and SI. Steam can just add the key to your account and update it for you. For third party sites they will need to send the key to them and then the sites to give you the key. Just a theory though. Seems logical.
Another legitimate reason for a refund is the fact that retailers like GMG often sell the same CD key more than once. Yet another legitimate reason for a refund is not receiving your game in the first place.
Besides, I tend not to trust statistics based on one person's experiences
No. These third party sites buy disc copies of the game, and send you the Steam activation codes that follow the disc. Also they don't have anything to do with SI or Steam.
I have never heard of sites selling duplicate cd keys. Provide proof for me to believe it.
Receiving your game on time can be completely out of the sites hands. The publisher of the game could release the keys late. The site might have network issues. They might be sent less keys then they were told they would receive. I believe Guild Wars 2 was out of stock on GMG when it was released. I remember them updating the game page, facebook and twitter to keep customers in the know.
I experienced it last year when buying FM 13 from a third party site (not GMG though). And considering how many third party sites have a shitload of bad reviews on trustpilot, why is it hard to believe?
I'm aware that receiving the game on time can be out of their hands, that's not what I'm arguing here at all. Besides, like you say, it can be - but it isn't necessarily.
But what's with the whole defensive approach here? I'm just saying that not all third party sites are to be trusted, and that's a perfectly logical statement.
Because I'm not going to take one persons statement and believe it to be true. I would like proof.
You mentioned it being a legitimate reason for a refund. I was just explaining how it could be out of their hands.
You singled GMG out specifically. A site that I have used and trust. You were saying something bad about them, I thought it's only fair for someone to say something nice about them.
I ordered mine from a third party site this year(g2a.com) I'm just wondering that when patches/updates are released, are they updated automatically even if we didn't order through steam?
latest version now is 14.1.2 (the first full version)... those who are still on 14.1.1 you have to add the retail key to steam... i got mine from gmg and there are 2 keys there... the second is for retail... i just added the second key and game updated and i have the editor in tools
also, the dark skin is in steam workshop.. i understand that they want to promote the workshop, but I cannot understand why the dark skin wasn't with the update as usual... the **** workshop wont load in to game to install the skin, in just freezes the game
If you have a facepack installed uninstall it then go back into the Steam workshop. It's a known issue and came across the solution on the SI forums. It's to do with the Steam Cloud as it can only handle 1gb of files. Something technical like that.
How do you uninstall the facepacks?
moved the graphics folder, then a was able to access the workshop and install the skin... then moved the graphics folder back