Don't think its fair to take the actions of a minority as a representation of the whole fanbase, you always have a few morons on every fanbase now. Those fans who harassed Anton are morons and definitely not representative of the entire fanbase
I don't think there was any flaws in Chelsea's stance. We definitely handled the situation better than say Liverpool? And when Terry was found guilty by the FA, we did step up and punish him pretty severely based on present-day standards set for footballers.
I agree with your part on blind support. Obviously some of us, me included, have been guilty of doing that at some stage or another but then again Terry is a legend of the club and has been a great servant so sometimes its hard to castigate him...