>I think this guy should have been promoted, not fired. This is a true
>story from the Word Perfect Help line, which was transcribed from a
>recording monitoring the customer care department. Needless to say the
>Help Desk employee was fired; however, he/she is currently suing the
>Word Perfect organisation for Termination without Cause .
>
>
>Operator: Ridge Hall, computer assistance; may I help you?
>Caller: Yes, well, I m having trouble with WordPerfect.
>Operator: What sort of trouble??
>Caller: Well, I was just typing along, and all of a sudden the words
>went away.
>Operator: Went away?
>Caller: They disappeared.
>Operator: Hmm. So what does your screen look like now?
>Caller: Nothing.
>Operator: Nothing??
>Caller: It s blank; it won t accept anything when I type.
>Operator: Are you still in WordPerfect, or did you get out??
>Caller: How do I tell?
>Operator: Can you see the C: prompt on the screen??
>Caller: What s a sea-prompt?
>Operator: Never mind, can you move your cursor around the screen?
>Caller: There isn t any cursor: I told you, it won t accept anything I
>type.
>Operator: Does your monitor have a power indicator??
>Caller: What s a monitor?
>Operator: It s the thing with the screen on it that looks like a TV.
>Does it have a little light that tells you when it s on??
>Caller: I don t know.
>Operator: Well, then look on the back of the monitor and find where the
>power cord goes into it. Can you see that??
>Caller: Yes, I think so.
>Operator: Great. Follow the cord to the plug, and tell me if it s
>plugged into the wall.
>Caller: Yes, it is.
>Operator: When you were behind the monitor, did you notice that there
>were two cables plugged into the back of it, not just one??
>Caller: No.
>Operator: Well, there are. I need you to look back there again and find
>the other cable.
>Caller: Okay, here it is.
>Operator: Follow it for me, and tell me if it s plugged securely into
>the back of your computer.
>Caller: I can t reach.
>Operator: Uh huh. Well, can you see if it is??
>Caller: No.
>Operator: Even if you maybe put your knee on something and lean way
>over??
>Caller: Oh, it s not because I don t have the right angle - it s
>because it s dark.
>Operator: Dark??
>Caller: Yes - the office light is off, and the only light I have is
>coming in from the window.
>Operator: Well, turn on the office light then.
>Caller: I can t.
>Operator: No? Why not??
>Caller: Because there s a power failure.
>Operator: A power... A power failure? Aha, Okay, we ve got it licked
>now.
>Do you still have the boxes and manuals and packing stuff your computer
>came in??
>Caller: Well, yes, I keep them in the closet.
>Operator: Good. Go get them, and unplug your system and pack it up just
>like it was when you got it. Then take it back to the store you bought
>it from.
>Caller: Really? Is it that bad?
>Operator: Yes, I m afraid it is.
>Caller: Well, all right then, I suppose. What do I tell them??
>Operator: Tell them you're too ******* stupid to own a computer